Most Important Rule: Never send emails to customers from personal accounts!
Open email account at beginning of shift and check throughout the shift
If there are new emails - classify them
"Report spam" if spam
Apply appropriate label otherwise, do not delete any e-mails.
If you aren't sure what label, mark as unread.
Answer email if possible
Examples of emails that should be answered:
Information requests (how do I order _____, when are BSA's hours, where is ________ located)
How to Answer Email:
Address recipient appropriately (Dear, Hi, etc.)
Write in a respectful tone
Compose message using appropriate capitalization, sentence structure, and punctuation
Signature email in this format:
Mr. Roboto ‘14
President of BSA
Brown Student Agencies
69 Brown St., Box 2001
Providence, RI 02912
Forward emails based on type of issue:
New Business Requests
Executive Director: Julia_Verbrugge@brown.edu
Billboard Program/LCD Screens
Marketing Manager: Midoriko_Abe@brown.edu